Shipping policy

Shipping Policy – Serenity Flames

At Serenity Flames, each candle is thoughtfully handcrafted to deliver not just a product, but an experience. Our shipping process reflects the same care, precision, and attention to detail.

Order Preparation
Every piece is made and packed with intention. Please allow 1–3 business days for order preparation before dispatch. During festive seasons or high-demand periods, this may extend slightly to maintain our quality standards.

Delivery Timeline

• Standard Delivery: 3–7 business days across India
• Delivery timelines may vary slightly for remote locations

Shipping Charges
Shipping is calculated at checkout to ensure fair and transparent pricing.
From time to time, we offer complimentary shipping on select orders.

Tracking Your Order
The moment your order begins its journey, you will receive a personalized tracking link via email or SMS, allowing you to follow it every step of the way.

Packaging Experience
Each Serenity Flames order is carefully packaged to ensure it arrives in perfect condition. Our packaging is designed to feel as special as the candle inside—ideal for both personal indulgence and gifting.

Delays & Exceptions
While we aim for timely delivery, occasional delays may occur due to factors beyond our control such as logistics disruptions or weather conditions. We truly appreciate your patience and understanding.

Shipping Accuracy
We request you to kindly review your shipping details before placing an order. Serenity Flames cannot be held responsible for delays caused by incomplete or incorrect addresses.

Domestic Shipping Only
At present, we deliver exclusively within India. For special international requests, you may reach out to us directly.