Privacy policy
🔒 Privacy Policy – Serenity Flames
Overview
At Serenity Flames, your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.
Information We Collect
When you use our website, we may collect:
- Personal details (name, phone number, email, shipping/billing address)
- Payment information (processed securely via trusted payment gateways)
- Device and browsing information (such as IP address, browser type, and usage data)
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate order updates and support you
- Improve our website and customer experience
- Send updates, offers, or promotions (only if you opt-in)
Sharing Your Information
We only share your data with trusted third parties (such as payment providers, shipping partners, and Shopify) to operate our business smoothly.
We do not sell or rent your personal information.
Data Security
We take reasonable steps to protect your personal information. However, no method of transmission over the internet is 100% secure.
Cookies
Our website uses cookies to enhance your browsing experience and analyze website traffic. You can choose to disable cookies through your browser settings.
Your Rights
You have the right to:
- Access or update your personal information
- Request deletion of your data
- Opt out of marketing communications at any time
Third-Party Services
Our website is powered by Shopify. Your data may also be processed by Shopify and other service providers to help us operate our store.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page.
Contact Us
For any questions or concerns regarding your data, contact us at:
📧 support@serenityflames.in