Refund & Return Policy

At Serenity Flames, every candle is carefully crafted and inspected before it is shipped. Due to the nature of our products, we follow the policy below for returns and refunds.

Returns
We currently do not accept returns once the product has been delivered. This helps ensure the safety and hygiene of our products.

Damaged or Defective Products
If your order arrives damaged or defective, please contact us within 24 hours of delivery with clear photos or a video of the product and the packaging. Once verified, we will arrange a replacement or appropriate resolution.

Incorrect Item Received
If you receive the wrong product, please notify us within 24 hours of delivery and we will resolve the issue as quickly as possible.

Used or Burned Candles
Candles that have been used, burned, or altered are not eligible for replacement or refund.

Refunds
Refunds will only be processed in cases where a replacement cannot be arranged. Approved refunds will be issued to the original payment method within 5–7 business days.

Contact Us
For any issues with your order, please contact us with your order number and details, and our team will assist you.