FAQ
🕯️ About Our Candles
Are your candles handmade?
Each Serenity Flames candle is carefully handcrafted, making every piece one of a kind. Slight variations are part of its beauty.
What makes your candles special?
Our candles are designed not just to light a space, but to elevate it — combining aesthetic design, soothing fragrances, and a premium feel.
🌸 Fragrance & Quality
What kind of fragrance can I expect?
Our candles have soft, elegant fragrances — not overpowering, but enough to create a calm and luxurious vibe.
Will the fragrance last?
Yes, our candles are made to give a consistent scent throw throughout the burn.
🔥 Usage & Care
How do I get the best burn?
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Trim the wick before each use
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Allow the top layer to melt completely on the first burn
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Avoid burning for more than 3–4 hours at a time
Why is my candle flame black or smoky?
This usually happens when the wick isn’t trimmed. Keep it short for a clean, even flame.
🎁 Orders & Customization
Can I customize my candle?
Yes, we offer customization for fragrances, designs, and messages — perfect for gifting and special occasions.
Do you offer gift packaging?
Yes, all our candles are packed beautifully, making them ready-to-gift. We also offer curated hampers.
🚚 Shipping & Delivery
How long will my order take?
Orders are processed within 1–3 days, and delivery usually takes 3–7 business days depending on your location.
🔄 Returns & Support
Do you accept returns?
We only accept returns for damaged or defective items. Please contact us within 24 hours of delivery with proof.
How can I contact you?
You can reach us via Instagram, email, or WhatsApp — we’re always happy to help.
🤍 A Small Note
Each candle is handmade with intention and care.
It’s not just a product — it’s a small experience we’ve created for you.